Privacy Policy

This Privacy Policy describes how AgroCargo ("we," "us," or "our") collects, uses, and protects personal information when you visit agrocargo.ec, contact us, or engage our pre-shipment inspection, cargo integrity, and legal support services for agricultural imports from Ecuador.

1. Who we are

AgroCargo provides origin risk mitigation services for US and EU importers of agricultural products from Ecuador. Our registered office is Edificio The Point, Office 1013, Ecuador. You can reach us at contact@agrocargo.ec.

2. Information we collect

We may collect the following categories of information:

• Contact details you provide — such as name, company, job title, email address, phone number, and country — when you reach out to us or request a risk assessment.
• Business information related to your sourcing operation, including supplier names, shipment details, and contract documents you share for inspection or legal review services.
• Technical data collected automatically when you visit our website, such as IP address, browser type, device information, pages viewed, and referring URL.
• Communications — records of emails, calls, and other correspondence between you and AgroCargo.

3. How we use your information

We use personal information to:

• Respond to inquiries and provide quotes for our services.
• Deliver pre-shipment inspections, chain-of-custody documentation, and legal support through our Legal Agro partnership.
• Manage client relationships, billing, and service communications.
• Improve our website, understand visitor traffic, and maintain site security.
• Comply with applicable legal obligations and protect our legitimate business interests.

4. Legal basis for processing

Where applicable under Ecuadorian law and, for EU/UK visitors, the GDPR, we process personal data based on: (a) your consent when you contact us or subscribe to communications; (b) performance of a contract or steps prior to entering one; (c) our legitimate interests in operating and improving our business; and (d) compliance with legal obligations.

5. Sharing your information

We do not sell your personal information. We may share data with:

• Legal Agro and other professional partners involved in delivering contracted services, under confidentiality obligations.
• Service providers that host our website, process email, or provide analytics — only as needed to perform their functions.
• Government authorities, customs agencies, or regulators when required by law or to support export compliance documentation.

6. Data retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, meet contractual and regulatory requirements (including export and inspection record-keeping), and resolve disputes. Client project files and inspection records may be retained for several years in accordance with industry and legal standards.

7. Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet is completely secure; we encourage you to use secure channels when sharing sensitive business documents.

8. International transfers

AgroCargo operates in Ecuador and serves clients in the United States, European Union, and other markets. Personal data may be transferred across borders in connection with our services. Where required, we take steps to ensure adequate protection for such transfers.

9. Your rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete personal information we hold about you.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is consent-based.
• Lodge a complaint with a data protection authority in your country.

To exercise these rights, contact us at contact@agrocargo.ec. We will respond within a reasonable timeframe.

10. Cookies and analytics

Our website may use essential cookies required for basic functionality. We may also use analytics tools to understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect certain site features.

11. Third-party links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing personal information.

12. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the policy was last revised. Continued use of our website or services after changes constitutes acceptance of the updated policy.

13. Contact us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at contact@agrocargo.ec or write to AgroCargo, Edificio The Point, Office 1013, Ecuador.